Contactless Hotel Solution

The challenge

Many hotels still depend on manual front-desk steps that slow everyone down. Today’s guests expect speed, clarity, and control from their own device.

01

Queues & crowded lobbies

Peak hours stack up at the desk when every guest needs the same paperwork.

02

Manual data & errors

Re-keying details from paper or PDFs wastes time and invites mistakes.

03

Staff stuck in admin

Teams repeat the same tasks instead of welcoming guests.

04

Generic arrival

Little room to personalise the moment guests are most attentive.

Trusted by partners globally

Whether you're an independent hotel, part of a chain, boutique or resort: Confirma offers a best-in-class solution catered to your needs.

Marriott International Hilton IHG Hotels & Resorts Accor Hyatt Independent Hotels Luxury Resorts Boutique Collections Dubai Hospitality UAE Hotel Groups Global Chains Regional Operators Resort Brands Marriott International Hilton IHG Hotels & Resorts Accor Hyatt Independent Hotels Luxury Resorts Boutique Collections Dubai Hospitality UAE Hotel Groups Global Chains Regional Operators Resort Brands

Confirma’s solution

Digital check-in, reimagined

Replace manual steps with one branded guest journey. Travellers complete pre-arrival check-in, identity and payments, and mobile key hand-off — orchestrated with your PMS and systems you already use. Staff see a clear timeline; guests move at their pace.

The impact

Higher guest satisfaction and fewer desk bottlenecks
Less repetitive admin — more time for hospitality
Consistent data into your stack with consent-aware flows

Contactless check-in/out with direct integration to PMS

Turn the physical desk check-in into a few taps before arrival.

Keyless room entry via mobile phone

Open the door from the guest's own device — no plastic keycards.

Tokenised payments & virtual credit cards

Secure authorisations and checkout with modern card rails.

In-app delivery service from hotel F&B outlets

Room service and outlet orders without visiting the lobby.

Seamless integration to other hotel systems

Orchestrate identity, PMS, and messaging in one journey.

Full visibility through one centralised solution

See who is verified, in-house, and paid — in real time.

Making your life easier,

whilst enhancing your guest's stay

Reducing queues

Reducing queues & lobby congestion.

Post COVID

Safety is the new luxury.

Reduce time

Reduce time and money spent on laborious admin tasks.

Seamless integration

Seamless integration to your PMS (& other systems).

Quality time

Allowing your staff more quality time with guests.

Touchpoints

Reducing touchpoints, giving you and the guest peace of mind.

Data

Collect useful guest data to help build out ICPs.

Interactions

All guest interactions & data available within one centralised solution.

With features your guests

won't be able to live without.

Regular check-in time

Replicating the hotel registration card without the paperwork. Guests can check in anytime, anywhere.

MOBILE KEY

Unlock your room with a tap of your phone

Not the twisty things — digital key to the room, straight from the app.

SECURE CHECKOUT

End-to-end payment solution

Secure SSL encryption and guaranteed safe checkout. Simplifying and consolidating payments infrastructure, giving peace of mind to the hotel.

In-app food delivery service

Breakfast in bed or a midnight feast — room service is just a few taps away.

Stay in the know.

Never miss a beat.

"How will I know who's staying in the hotel?" — Your Confirma dashboard gives you peace of mind, showing exactly who and where guests are on their journey.

See how it works yourself — full visibility for operations.

Dashboard

Full visibility & peace of mind

Verified · In-house · Paid
Journey timeline per guest
One place for ops & front office

One seamless integrated solution

We have all guest interactions and data available within one system, meaning your staff no longer have to navigate multiple systems to retrieve this.

Full access to guest data — GDPR compliant with guest consent.

Designed for security and compliance

Confirma is built with privacy in mind: guest consent, regional expectations (including GDPR-style requirements), and secure handling of identity and payment data — from pre-arrival through in-stay and checkout.